Privacy Policy

Who We Are

Mining Subsidence Consultants operates from Bojea Industrial Estate, Bodmin Road, Trethowel, St Austell, Cornwall PL25 5RJ. We are a lead generation service that connects property owners experiencing subsidence or structural issues with specialist contractors in Cornwall. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, complete our contact form, or otherwise interact with our services.

We are committed to protecting your privacy and handling your data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you complete our contact form, we collect the following personal information: your name, telephone number, email address, the service you're enquiring about, and any additional details you provide in the message field. This information is necessary for us to respond to your enquiry and connect you with appropriate specialist contractors.

We also collect standard web server log data including your IP address, browser type and version, operating system, referring URL, pages visited on our website, and the date and time of your visit. This information is collected automatically and is used for website analytics and security purposes. We do not use this data to identify individual visitors.

How We Use Your Information

We use your contact information for the following purposes: to respond to your enquiry, to assess your situation and provide initial guidance, and to connect you with relevant specialist contractors who can assist with your specific requirements. We may also use your information to follow up on your enquiry if we haven't heard back from you.

We do not sell your personal information to third parties. We share your contact details only with carefully selected specialist contractors who have been vetted by us and who can provide the services you need. We will always inform you before sharing your details and explain who we're sharing them with and why.

Legal Basis for Processing

Our legal basis for processing your personal data is legitimate interest — specifically, your interest in receiving help with your subsidence problem and our interest in providing that help by connecting you with specialist contractors. Where we send you follow-up communications, you can opt out at any time by contacting us through the website.

Data Retention

We retain your contact information for up to 24 months after your last interaction with us. After this period, your data is securely deleted. If you request deletion of your data at any time before this, we will process your request within 30 days.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Contact form submissions are processed through secure, encrypted channels.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data: the right to access (request a copy of the personal data we hold about you), the right to rectification (request correction of inaccurate data), the right to erasure (request deletion of your data), the right to restrict processing, the right to data portability, and the right to object to processing.

To exercise any of these rights, please contact us through our website contact form. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

This website uses essential cookies that are required for basic functionality, such as remembering your form inputs during completion. We do not use tracking cookies, advertising cookies, or any third-party analytics cookies that collect personally identifiable information. By using our website, you consent to the use of these essential cookies.

Third-Party Services

Our contact form is processed through UseBasin, a form handling service. UseBasin processes your form submission data on our behalf and is bound by its own privacy policy. Google Maps is embedded on our contact page and is subject to Google's privacy policy. We do not share your personal data with any other third-party services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.